Refund policy
Online Shopping
If you wish to return or exchange an item, you must first notify us by email to info@tartanandzebra.com. We accept returns and exchanges for a period of 15 days from the date the item was received, which must be in perfect condition, with its original packaging and receipt.
Shipping costs for the return of items will be borne by the customer and, after receiving and examining them, Tartan & Zebra will issue a full credit for the items and shipping, which will be processed to the original form of payment.
For personalized cards, personalized prints and framing, only 40% of the total will be paid.
Gift Tickets are not payable under any circumstances.
Products must be returned to the following address:
Shopping in Store
We accept exchanges and returns in the form of a voucher for a period of 15 days from the date of purchase, which must be in perfect condition, with its original packaging and receipt
For personalized cards, personalized prints and framing, only 40% of the total will be paid.
Gift Tickets are not payable under any circumstances.
For any additional information about returns and credits you can contact us at +34 93 247 6788 or send an email to info@tartanandzebra.com